Answers to common questions, plus our shipping and return policies.
Most speaker listings include the standard size (like 6x9" or 6.5") rather than a vehicle-specific fitment guarantee. If you're not sure a product will fit your make and model, message us on the contact page before ordering and we'll help you double check.
Not yet — right now True Tone Audio is focused on getting you the right gear at the right price, shipped fast. Installation services are on our roadmap as we grow.
Everything we sell is brand new, factory sealed, from authorized inventory.
Yes — all products carry their manufacturer's standard warranty. Keep your order confirmation as proof of purchase in case you ever need to make a claim.
Each product page lists power handling and specs to help you match components. If you're putting together a full system and want a second opinion, reach out through the contact page — happy to help you avoid mismatched gear.
Yes. All payments are processed through Stripe, a PCI-compliant payment processor used by millions of businesses. True Tone Audio never sees or stores your card details.
Orders are typically processed and shipped within 1–3 business days. You'll get a shipping confirmation email once your order is on its way.
Standard shipping within the U.S. typically takes 3–7 business days after processing, depending on your location.
Shipping costs are calculated at checkout based on package size, weight, and destination. Larger items like enclosures and amplifiers may ship freight.
A tracking number is emailed as soon as your order ships so you can follow it the whole way.
Unopened, unused products in original packaging can be returned within 30 days of delivery for a full refund minus shipping costs.
If a product arrives damaged or defective, contact us within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.
Message us through the contact page with your order number and reason for return, and we'll send return instructions.
Custom or special-order items, and any product that has been installed or wired in, cannot be returned for hygiene and safety reasons.